The Brit pack
The English Tourist Council has produced a Welcome to Britain Pack, which it will distribute to overseas visitors through airports in the south east, the Tourist Information Centre Network (TIC) and the Britain Visitor Centre. Called Only in Britain, Only in 2002, the pack includes a map of Britain listing all TICs and useful websites, a pamphlet of Hidden Britain itineraries and events. English Tourism Council (020-8563 3000, English Tourism Council).
Perils of the sea
The Maritime and Coastguard Agency (MCA) is urging parents and children to learn the Sea Smart Code in order to prevent beach accidents and deaths this summer. According to its research, two out of three children did not realise that the tide or strong currents could be dangerous. The Sea Smart Code advises: even if you're a confident swimmer, do not go out of your depth; make sure you check the tide times before you go to the beach, and if you see anyone in trouble, dial 999 and ask for the Coastguard. For more information, call 0870 6006505 or visit MCGA.
Euro vision
The Foreign Office has launched two leaflets urging holidaymakers to know their rights when jetting off to Europe this summer. They will be available from libraries, airports, ports, and from the Foreign and Commonwealth Office direct on 020-7270 3621. The first, Travelling and Living in the European Union, sets out benefits that we are entitled to, such as free emergency health care, faster processing through Customs, compensation if flights are over-booked, and the right to travel freely without a visa in the EU. The second, Euro Notes and Coins, explains how the introduction of the euro throughout the 12 euro-zone countries will affect holidaymakers, describes the denominations of notes and coins and lists their special security features.
Missing link
The Star Alliance, which comprises BA, bmi British Midland, Air Canada, Air New Zealand, Singapore Airlines, Thai Airways International and United Airlines, among others, is to use SITA's WorldTracer baggage information system to monitor the performance of baggage handling and to trace bags that go missing. WorldTracer is used by more than 330 airlines and ground handlers, and is present at almost 2,000 airport locations. The system is claimed to have a 99.9% success rate at finding errant, but not stolen, bags, and travellers can track the progress of the return of their bag online.
Stiff upper lip
Two-thirds of British holidaymakers who have a bad time are prepared to grin and bear it, according to research by Direct Line Travel Insurance. The main bugbears are delays, poor accommodation, food and service, and misleading brochure information.
Man alive
The Isle of Man has opened a visitor centre to bring the history of the island alive. Built in the style of a Celtic roundhouse with a turf roof, it features interactive displays, dining facilities and views over the Sound and the Calf of Man. The centre is open seven days a week, 10am-7pm, and admission is free.
