Eurostar rail services were suspended after adverse weather conditions created excessive condensation in the channel tunnel between England and France, causing electrics to fail and five trains to become stuck. The company is offering refunds and compensation to the thousands of passengers who were stranded in the trains for up to 16 hours
Stranded rail passengers at Kings Cross St Pancras International station in London, 19 December 2009. Passengers have been trapped on board broken-down Eurostar trains for up to 16 hours. More than 2,000 people were trapped inside the Channel Tunnel for hours after five trains suffered electrical failure due to freezing conditions. Some trains were evacuated while other passengers were kept on board, many without food and waterPhotograph: Andy Rain/guardian.co.ukPeople crowd around the Eurostar ticket office in St Pancras Station, London, 19 December Photograph: Jas Lehal/guardian.co.ukTravellers queue for information at Paris Gare du Nord railway station, 20 DecemberPhotograph: Fred Dufour/guardian.co.ukEurostar passengers who were stranded after their train broke down are seen continuing their journey from France, in a train designed to carry vehicles, to their destination of St Pancras StationPhotograph: Emmanuel Turnicourt/guardian.co.ukTwo Eurostar trains sit in sidings at the Eurotunnel site in Folkestone, Kent, as services to Europe remain suspendedPhotograph: Gareth Fuller/guardian.co.ukEurostar staff hand out hot drinks and sandwiches to passengers after train services were cancelled at St Pancras Station in LondonPhotograph: Luke MacGregor/guardian.co.ukFreight traffic is held on the M20 motorway, Kent Southern England in Operation Stack to ease congestion Photograph: Gerry Penny/guardian.co.ukPassengers wait with their luggage as further disruption affects the Eurostar service at St Pancras station in London, 20 DecemberPhotograph: Leon Neal/guardian.co.ukA passenger looks at the empty platforms as further disruption affects the Eurostar service at St Pancras station in London, 20 December 2009Photograph: Leon Neal/guardian.co.ukPassengers are told that all Eurostar trains are cancelled at London's St Pancras station, 20 DecemberPhotograph: Lewis Whyld/guardian.co.ukA Eurostar test train passes freight traffic held on the M20 motorway, Kent in Operation Stack to ease congestion on Folkestone and Dover portsPhotograph: Gerry Penny/guardian.co.ukPassengers wait with their luggage as further disruption affects the Eurostar service at St Pancras station in London, 20 DecemberPhotograph: Leon Neal/guardian.co.ukEurostar trains wait at empty platforms after services were cancelled at St Pancras Station in London, 20 December. Photograph: Luke MacGregor/guardian.co.uk